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Returns/Exchanges

Returns/Exchanges

Regular returns/exchanges

All items must be returned new, unused and in original MORI packaging. Returns that do not meet our policy may not be accepted and will be sent back to the customer.

 Returned purchases should be sent back to us within 30 days of your order being shipped.

Simply contact our customer care team at hello@babymori.com and we will assist you with arranging your return. 

"For returns from outside of the UK please send your items to: Baby Mori Returns Dept c/o International Logistics Group Logistics House Unit A, Hills Road The Birches Industrial Estate East Grinstead RH19 1XZ. Please note that all International returns are sent back at your own cost." 

To make your online shopping experience easy, we offer a flexible returns policy. However, the number of returns made by customers is taken into consideration, and continued returns will be flagged and potentially refused at our discretion. 

Late Returns

 Purchases should be sent back to us within 30 days of your order being shipped. Returns outside of this period are accepted at the discretion of MORI, dependent on the circumstances.

Gift Returns

To arrange a gift return, please email hello@babymori.com and we will be able to assist you further. 

Faulty Returns

 If you have received a damaged or incorrect item, contact our customer service team at hello@babymori.com with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.

All faulty or damaged items must be returned to MORI within 7 days of the returns label issue.

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