Your Cart

Returns/Exchanges

Returns/Exchanges

Returns & exchanges

If you'd like to return or exchange a product, please email our Customer Care team at hello@babymori.com

- All returns and exchanges are free in the UK, however, please note that international return costs are not covered by MORI
- All items must be returned new, unused and in original MORI packaging
- Returns that do not meet our policy may not be accepted and will be sent back to the customer
- Make sure you obtain proof of postage for your return package
- Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched
- Once received by our warehouse, returned items are processed within 10 working days

Late returns

Purchases should be sent back to us within 30 days of your order being dispatched. Returns outside of this period are accepted at the discretion of MORI, and dependent on the circumstances. Please email the Customer Care team if you have any questions.

Gift returns

To arrange a gift return, please email hello@babymori.com and we will be able to assist you further.

Faulty & incorrect returns

If you have received a faulty or incorrect item, contact our Customer Care team at hello@babymori.com with a photo of the damage, or the incorrectly sent product, as well as your order number and we will get back to you.

All faulty or damaged items must be returned to MORI within 7 days of the returns label being issued.

← Next Post Previous Post →

Download your free sleep guide

Expert sleep advice from pregnancy to parenthood to help the whole family get a better night's sleep. Just enter your email address, click the below button and your download link will appear.
You can read about our Privacy Policy here.

Sleep Guide E-Book

Start Discussion

Close


Don't leave us yet...

Enter your email below to stay up to date with product launches, promotions, helpful advice & more!
You can read about our Privacy Policy here.

10%
OFF
1
×
Get 10% Off!
x

Sign up to our newsletter for 10% off your first order!

You can read about our Privacy Policy here.