If you'd like to return or exchange a product, please email our Customer Care team at firstname.lastname@example.org
- All returns and exchanges are free in the UK, however, please note that international return costs are not covered by MORI
- All items must be returned new, unused and in original MORI packaging
- Returns that do not meet our policy may not be accepted and will be sent back to the customer
- Make sure you obtain proof of postage for your return package
- Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched
- Once received by our warehouse, returned items are processed within 10 working days
Purchases should be sent back to us within 30 days of your order being dispatched. Returns outside of this period are accepted at the discretion of MORI, and dependent on the circumstances. Please email the Customer Care team if you have any questions.
To arrange a gift return, please email email@example.com and we will be able to assist you further.
Faulty & incorrect returns
If you have received a faulty or incorrect item, contact our Customer Care team at firstname.lastname@example.org with a photo of the damage, or the incorrectly sent product, as well as your order number and we will get back to you.
All faulty or damaged items must be returned to MORI within 7 days of the returns label being issued.
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