Return and Exchange Policy

All returns and exchanges are free in the UK

If you'd like to return or exchange a product and you live inside the UK, please email our Customer Care team at within 30 days of receiving your parcel.

We ask you to provide your order number and the items, you would like to return for a refund or an exchange.

MORI cannot accept returns for refund or exchange on Underwear due to hygiene reasons. Face Masks are non-returnable for public health reasons. Nor can we accept back personalised garments.

All items must be returned new, unused and in original MORI packaging (excluding gift packaged items) Any item which does not meet this requirement will be returned to the purchaser. 

If you are not the original purchasers (it was a gift) a gift card will be issued to the email address of your choosing for the value paid.

MORI can only accept back whole items, please note sets, multipacks etc are considered one and cannot be partially returned. 

Returns that do not meet our policy may not be accepted and will be sent back to the customer

Make sure you obtain proof of postage for your return package - Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched

Once received by our warehouse, returned items are processed within 10-15 working days

International shipping and returns

MORI doe not provide free returns from outside of the UK. If you wish to return an item you can do so however the cost of the return will be at your own expense. Please contact for the required documentation to return items to our facilities in the UK. 

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