returns & exchanges
We offer free returns to customers living within the UK
We ask that all items be returned to us within 30 days of your order being delivered, in perfect saleable condition with tags attached. Please ensure you obtain proof of postage for your return package.
All items must be returned new, unused and in original MORI packaging (excluding gift packaged items).
If the item was a gift, we’ll issue a gift card to the email address of your choosing for the value paid.
MORI can only accept back whole items. Please note, sets, multipacks etc are considered one and cannot be partially returned.
To ensure we handle every return with fairness, we cannot accept a return or exchange for the following items: Underwear,Face masks,Personalised products, (unless a manufacturing fault).
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Once received by our warehouse, returned items are processed within 10-14 working days.
Please note delivery fees are non-refundable.