FAQs

General

  • What if I have two discount codes?

    That’s great! You are more than welcome to use both offers, but please note that you can only apply one discount/promotion per order. If you enter multiple discount codes the last one entered will be applied and any prior codes entered will be disregarded. Please double check your order confirmation to make sure that that offer you wish to receive has been applied next to "discounts" in your order summary. To see our full terms and conditions please click here
  • Has my discount code been applied to my order?

    To double check your discount code has been applied to your order please check your order confirmation, which is sent to the email you used to checkout, and see if your discount code is listed next to "discounts".
  • How do I apply a discount code to my order?

    We regularly offer promotional discounts which can include anything from monetary discounts to free gifts with purchase. Please be aware you can only apply one discount/promotion per order.

    To use a discount code on your order first add the product(s) you would like to purchase to your bag and in the checkout view please enter your discount code in the "Discounts" text field provided and then click "Apply".

    To confirm your discount was applied please double check your order confirmation and make sure that your offer is displayed next to "discounts". If you apply a monetary discount the amount will automatically be deducted from your order total. If you are adding an offer for a free gift with purchase no additional product will be added to your cart, but the discount MUST be displayed to receive your free gift with your purchase.

    If you are using a mobile device please select "Show order summary" which will then display a discount text field for you to enter your code.

    If paying with a 3rd party (eg. Paypal) please make sure your offer is applied before continuing to the 3rd party platform to complete payment.

  • What if my items are damaged or incorrect?

    If you have received a damaged or incorrect item, contact our customer support team at hello@babymori.com with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.
  • How much does delivery cost? Do you deliver worldwide?

    To see our expected delivery times please see our delivery page.
  • How long will it take to receive my personalised order?

    Orders with personalised items will take up to 5 business days to dispatch.

  • Why Klarna?

    Klarna Frequently Asked Questions 

    Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

    How does Pay later in 30 days work?
    Pay later in 30 days is a credit product which lets you pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

    How does Pay in 3 instalments work?
    Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

    Am I eligible for Klarna's credit products?
    You need to be at least 18 years old and a UK resident to use Klarna’s credit products. When you choose Klarna they will also check the information you provide and your financial situation.

    Can I have multiple Klarna Pay later or Pay in 3 orders at the same time?
    Yes, you can. If you see Klarna credit products when you go to an online checkout then it is available to you. Every time you use Klarna credit products, Klarna will check to see whether you can use the service again for each additional purchase.

    What does Klarna consider when reviewing my application?
    Klarna offers credit products based on a number of factors such as the purchase amount, previous order history. If you are 18 or over, you can improve your chances of being offered Klarna credit product by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Klarna credit products before does not mean it will be offered for every order. In turn, if your application for Klarna credit products is denied, it does not mean it will be denied for future orders.

    What do I need to provide when I make a purchase?
    If you want to purchase something using Klarna’s credit products, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

    Will a credit search take place?
    When you use Klarna credit products, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

    How do I make repayments to Klarna?
    You can pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details.You can see both past and future payments using the Klarna app.

    How do I make repayments to Klarna?
    Klarna will take your Pay in 3 instalments payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.

    I have been asked to go to the Klarna site. Is this correct?
    If you choose to pay for your order using Pay later in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.

    Can I pay before the due date?
    Yes. Just go to the Klarna app or log onto Klarna.com/uk.

    Is my payment information safe?
    Payment information is processed securely by Klarna. No card details are transferred to or held by MORI. All transactions take place through connections secured with the latest industry standard security protocols.

    How do I know Klarna has received my payment?
    Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

    What happens if I don’t pay for my order on time?
    Pay later in 30 days is a credit product and you are required to make your payment to Klarna. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future.

    Pay in 3 instalments is a credit product and you are required to make your scheduled payments to Klarna. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment seven days later. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. They may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. Klarna may also share information about your missed payments with credit reference agencies.

    Full details can be found in the Klarna terms and conditions here.

    What happens if I don’t pay for my order?
    As pay later & pay in 3 are credit products, if you don't pay for your order Klarna may use a debt collection agency. Klarna may also report the missed payment to credit reference agencies. This means you may find it more expensive or difficult to get credit in the future.

    I've received a statement, but I've not yet received my goods.
    If you have not received your goods please call MORI to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

    What happens if I cancel or return my order?
    As soon as MORI has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

    I have canceled my order. How long will it take until I receive my refund?
    As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.

    I have asked for a refund. How will I be refunded?
    Refunds will be issued back to the debit or credit card which was originally used at checkout.

    What happens to my statement, when I have returned the goods?
    Once MORI has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

    What happens to my statement when I have returned part of my order?
    Once MORI has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

    I haven’t received an email with my statement/payment information.
    You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

    I still have questions regarding payment, how can I get in touch?
    Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.


    Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.

Parents need to know

  • MORI Models

    Like many of our products, the models we use are organic too.

    Instead of using agencies to cast our photoshoots, we prefer to showcase our customers.

    If you’re interested in having your little appear in any of our future collection promotional materials, keep an eye out for announcements on our social media platforms.

    Complete this form and it will be submitted to our Creative team for casting.


    Please note

    • If the form doesn’t load, we are not looking for models at this time.
    • All pictures are taken at studios close to MORI’s London Head Office and you will be required to travel to the location.
    • We may not be able to reply to every submission, but we will try our best.
  • Are your products in compliance with testing standards?

    Yes. All chemical and hazardous materials testing has been outsourced and is in compliance with UK safety standards. Our 100% organic products are GOTS certified and our signature bamboo and organic cotton fabric is OCS certified. We use factories that are of Oeko-Tex100 standard, which means products are Oeko-Tex 100 Class 1 Baby certified free from any harmful chemicals or substances.
  • How to care for your baby clothes?

    MORI clothing is really easy to care for. You can machine wash all our pieces at 30℃ and tumble dry low or line dry naturally for the best results.

    To maintain our garments’ integrity, wash with similar colours and avoid washing with towels and other rougher items.

  • What makes MORI the perfect baby essentials?

    Everything we create at MORI is thoughtfully considered and made with love. Our products are designed in the UK by our talented product team and produced by our makersOur pieces are high-quality, long-lasting and made to be worn, washed and passed on again and again.

    All our high-quality pieces are thoughtfully crafted using sustainably sourced fabrics and manufactured in trusted factories. As well as being kind to the planet, our fabrics are gentle on a little one’s delicate skin.

  • What size will best suit my child?

    For your convenience, there is a link to our size chart on every product page. If you have any questions about a particular product you can message our Customer Service on hello@babymori.com.

     

  • Can there be a difference in colour between the product photograph on the website and the actual product?

    Even though we do our best to keep our colours on our website as true as possible, each computer screen has its own individual setting, so there can be differences in colour. If you have any doubt about the colour of a product, please do not hesitate to contact our Customer Care Team via Live Chat or at hello@babymori.com.

  • Car seat and padded product safety information

    It is advised by the Royal Society for Prevention of Accidents (RoSPA) that babies should not wear padded/bulky clothing or sleeping bags whilst in a car seat for safety purposes. You can keep your baby warm in the car by adjusting the temperature or placing a blanket over the straps once they are harnessed in.  

    For more information and advice please see the RoSPA website. 

Policies

  • Placing an order

    Shopping on our MORI website is super simple. You can browse our collections by hovering over the menu at the top of the main page.

    Once you have found an item you love, simply choose your favourite colour and the size preferred. A little window will pop up on the right hand side, confirming the items you have added to your bag. You can choose to continue shopping, or proceed straight to the checkout.

    If you would like us to gift wrap your items, please click on this option and let us know if you would like to include a gift message as well.

    Please confirm the items you would like to purchase and click on "continue to checkout".

    Enter your delivery and billing address details on the next page and if you have a discount code, do not forget to enter this on the right-hand side, and click 'Apply'.

    Please note, only one discount/promotion per order applies. If you try to apply two discounts/promotions, our system will automatically select the best deal and apply this to your order.

    If you are happy with everything, click on the "continue to the payment method" button and enter your payment details.

    Simply finish placing your order by clicking on the "complete order" button.

    Once you have placed your order, you will receive an automated confirmation email from us! Please check your junk/spam folders in case the email snuck in there.

    If you have any questions, or something went wrong, please let us know by contacting our customer care at hello@babymori.com

  • Payments

    We accept Visa, MasterCard and American Express cards.

    You can also choose to pay with PayPal, as well as Amazon Pay. When selecting this option at checkout, you will be directed to the PayPal or Amazon site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to the MORI website. If you choose this payment option, please be sure to double check your shipping address.


    All payments will be charged in GBP. Currency calculator on site is only an estimation.

  • Delivery

    To see our expected delivery times please see our delivery  page. 

  • Returns/Exchanges

    To see our returns policy please see our returns page. 

     

  • Gift Cards

    We offer E-gift cards for the value of £10, £25, £50 and £100.

    The gift card code gets sent straight to your email address and it contains the details on how to redeem it.

    If you experience any issues, please contact our customer care team at hello@babymori.com

To contact our Customer Care team select the chat icon on our site or email at hello@babymori.com and a member of our dedicated team will get back to you.

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