delivery and returns

We offer free UK delivery on orders over £50

Personalised products take up to 5 business days to dispatch.

Providing all your items are in stock, our delivery options & estimated timings (excluding customs clearance) are as follows:

UK (excluding Northern Ireland, Scottish Highlands, UK Islands, Isle of Wight)

Standard tracked delivery - £4.95   
(FREE when you spend £50)

2-4 working days

Next Day Delivery


Next Day Delivery - £7.95

(order placed before 2pm GMT will be delivered next working day, excluding public and bank holidays)


Orders placed after 2pm on Friday will not be delivered until the following Tuesday

Northern Ireland, Scottish Highlands, Isle of Wight

Standard tracked delivery - £4.95   
(FREE when you spend £50)

2-5 working days

UK Islands (Guernsey & Jersey) & Isle of Man

Tracked delivery - £12.95

2-4 working days







 Rest of World

Tracked - £25.00

Import fees may be applicable on international orders.

All orders being shipped outside of the UK are subject to duty, VAT and local taxes. Before placing an order we advise that you check with the receiving country’s import levies.

 5-10 working days


Returns Policy

We offer free returns to customers living within the UK

We ask that all items be returned to us within 30 days of your order being dispatched, in perfect saleable condition with tags attached. Please ensure you obtain proof of postage for your return package.

To return an item to MORI, please contact our team via email at Please provide your order number and the items you would like to return. A member of our Customer Care team will reply back with the return label or commercial invoice. Return labels are only free to UK residents (excluding Jersey and Guernsey Islands). 

Unfortunately, we cannot accept a return or exchange for the following items: 

  • Underwear.
  • Face masks.
  • Personalised products, unless there’s a manufacturing fault.

All items must be returned new, unused and in original MORI packaging (excluding gift packaged items). 

If the item was a gift, we’ll issue a gift card to the email address of your choosing for the value paid.

MORI can only accept back whole items. Please note, sets, multipacks etc are considered one and cannot be partially returned. 

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Once received by our warehouse, returned items are processed within 10-14 working days.


If your little one has had a sudden growth spurt & you need a different size, please contact our Customer Care team via email at with your order number and the item/s you would like to change. Please note, exchanges are only possible for customers living within the UK.

International shipping and returns

Free returns are not currently available outside of the UK. If you wish to return an item, the cost will be at your own expense. Please contact for the required documentation to return items to our UK facilities. 

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