delivery and returns

Due to staff absences delays are expected on delivery of the parcel with Royal Mail, to find out more please click here.

We have free UK delivery on orders over £45  

Our estimated delivery times after dispatch (excluding customs clearance) are:   

UK (excluding Northern Ireland, Scottish Highlands, UK Islands, Isle of Wight)

Standard tracked delivery - £4.95   
(FREE when you spend £45)

2-4 working days

Next Day Delivery


Next Day Delivery - £7.45

(order placed before 2pm GMT will be delivered next working day)


Orders placed after 2pm on Friday will not be delivered until the following Tuesday

Northern Ireland, Scottish Highlands, Isle of Wight

Standard tracked delivery - £4.95   
(FREE when you spend £45)

2-5 working days

UK Islands (Guernsey & Jersey)

Tracked delivery - £12.95

(FREE UK Shipping when you spend £45)

2-4 working days







 Rest of World

Tracked - £25.00

Import fees may be applicable on international orders.

All orders being shipped outside of the UK are subject to duty, VAT and local taxes. Before placing an order we advise that you check with the receiving country’s import levies.

 5-10 working days


Return and Exchange Policy

Any orders purchased between December 6th and December 24th 2021, can be returned for exchange, or a refund up to January 31st 2022.

If you'd like to return or exchange a product and you live inside the UK, please email our Customer Care team at for your free returns label. 

We ask you to provide your order number and the items, you would like to return for a refund or an exchange.

MORI cannot accept returns for refund or exchange on Underwear due to hygiene reasons. Face Masks are non-returnable for public health reasons. Nor can we accept back personalised garments.

All items must be returned new, unused and in original MORI packaging (excluding gift packaged items) Any item which does not meet this requirement will be returned to the purchaser. 

If you are not the original purchaser (it was a gift) a gift card will be issued to the email address of your choosing for the value paid.

MORI can only accept back whole items, please note sets, multipacks etc are considered one and cannot be partially returned. 

Returns that do not meet our policy may not be accepted and will be sent back to the customer

Make sure you obtain proof of postage for your return package - Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched

Once received by our warehouse, returned items are processed within 10-14 working days

International shipping and returns

MORI does not provide free returns from outside of the UK. If you wish to return an item you can do so however the cost of the return will be at your own expense. Please contact for the required documentation to return items to our facilities in the UK. 


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