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Returns & Cancellations

Returns

We promise to do our best to keep our customers happy.

If you are dissatisfied with any product you receive from us, please contact our customer services team on MORI@babymori.com straight away - including your order number and reason for return. If in the UK you will be able to return your items using the return slip free of charge that we will email you and the product will be inspected. Outside the UK return shipping is the responsibility of the customer. In each case, if the fault is agreed, a full refund or replacement will be given for the returned goods. Nothing in this section affects your legal rights.

If you are dissatisfied only with a single item within your full parcel, you can send only that particular item back. Otherwise please keep the packaging and send back the unused items.

 

Cancellations

This only applies to the customers who have ordered a recurring delivery service. If you feel dissatisfied upon receiving your first shipment, you can return the products to us. Your first package will, just like any other order, be subject to our normal 28 day return & refund-grace period. Any fees incurred, such as product costs, invoice and delivery fees will be cancelled upon us receiving your return.

Your delivery service will not be cancelled upon return of your initial shipment unless you specifically write our customer service for cancellation as detailed in the next section. Any package beyond the first shipment are not considered to be an online purchase and therefore, cannot be returned once they have been shipped out from our warehouse.

Refer our detailed T&Cs on this website for further details as needed.

 

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